These Terms and Conditions govern your use of www.rioaskin.com. By continuing to access or use the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must cease using the Website and refrain from placing orders.

1. Users Outside New Zealand: RIOA operates the Website and its associated business from New Zealand. The content on the Website may not be suitable or available for users in other regions. If you choose to access the Website from outside New Zealand, you do so at your own risk and are responsible for complying with any relevant laws in your jurisdiction.

2. Privacy and Personal Information: The Website may collect personal information. By using the Website, you consent to our Privacy Notice and the collection of your personal data. You also agree to receive marketing, promotional, and other communications from us via electronic means upon registering on the Website.

3. Copyright, Trademarks, and Restrictions on Use: All content and design on the Website are the intellectual property of RIOA or its suppliers. You may not copy, distribute, or use any part of the Website for commercial purposes without prior written consent from RIOA. Additionally, you may not alter, remove, or use any trademarks or logos found on the Website.

4. Third-Party Links: The Website may contain links to third-party websites. We are not responsible for the content of these linked sites, nor are we liable for any damages or losses arising from your use or reliance on third-party content. These links are provided for your convenience, and their inclusion does not imply endorsement by RIOA.

5. Links to Our Website and Framing: We reserve the right to request the removal of any links to the Website at our discretion. Additionally, you may not frame any part of the Website content or include advertising or other commercial material in a manner that suggests endorsement by us.

6. Advertising: Any interactions with advertisers on the Website are solely between you and the advertiser. RIOA is not liable for any issues or disputes arising from such dealings.

7. Disclaimer: The Website and its content are provided for general informational purposes only. The information available on the Website has not been tailored to address the specific needs or circumstances of individual users.

8. Exclusion of Liability: To the fullest extent permitted by law, and without affecting any consumer rights that cannot be excluded or limited (such as those under the New Zealand Consumer Guarantees Act 1993), we exclude the following:
   a. All warranties and representations concerning the Website (including its content and services). We are not responsible for any errors, inaccuracies, or misstatements found on the Website.
   b. All liability related to the Website, whether in contract, tort (including negligence), or otherwise, for any loss or damage, including direct, indirect, consequential, special loss, or damage (such as loss of profits, data, savings, or opportunities).

9. Registration and Accounts: When you register on the Website:
   a. Password Security: You are responsible for keeping your username and password secure and confidential. Notify us immediately if you suspect any unauthorized use of your account or other security breaches.
   b. Account Transfer: You are not permitted to transfer your account to anyone else or maintain multiple accounts without our consent.
   c. Registration Data: You confirm that the information you provided during registration was accurate and up to date, and you agree to keep this information updated.
   d. Reliance on Password: You release us from liability for any reasonable actions taken based on your password's use, including any disclosure of your account details. You agree to indemnify us and hold us harmless for any claims or losses arising from the use of your account.
   e. Suspension and Termination: We may suspend or terminate your account and limit your access to the Website at our discretion.

10. Communication Tools: If you use communication tools on the Website (e.g., posting a product review), you agree to use them for lawful purposes only. You may not use these tools to post unsolicited ads, harmful files, or offensive content, or to share material that infringes on any laws (including copyrighted content). By submitting any communication, you confirm that you own the content. We are not obligated to monitor these communications but may remove any content at our discretion. Please report any inappropriate content to us at contact@rioaskin.com.

11. Comments: If you send us submissions (e.g., contest entries, suggestions, or ideas) either upon our request or unsolicited, you agree that we may use, edit, distribute, and publish these submissions in any form without compensation or obligation to maintain confidentiality. We are not required to respond to any such comments.

12. Prohibited Conduct: You agree not to engage in the following actions when using the Website:
    a. Taking any action that puts an unreasonable load on the Website’s infrastructure (e.g., spamming or unsolicited emails).
    b. Using the Website for any illegal activity or posting harmful, threatening, defamatory, or obscene content.
    c. Posting any unsolicited advertisements or marketing material.
    d. Attempting to disrupt or interfere with the Website’s operation or transmitting harmful code (such as viruses or malware).

13. Products and Services:
    a. Prices and product descriptions may change without notice. We also reserve the right to discontinue any product at any time.
    b. Some products or services may only be available online and may be subject to limited quantities and our Return Policy, or your statutory rights under applicable law.
    c. We make every effort to display our products as accurately as possible, but cannot guarantee that your monitor’s display will reflect true colours.
    d. We reserve the right to limit the sales of products or services to any person or region, as well as the right to limit quantities offered.

14. Special Offers: Offers are valid from the date they go live on the Website until the stated end date. These offers are not valid for past purchases and are limited to one use per person. Offers cannot be combined with other discounts, promotions, or free gifts.

15. Orders: We reserve the right to refuse any order. We may, at our discretion, limit or cancel quantities purchased per person or per order. This may include orders made using the same customer account, credit card, or shipping/billing address. If we change or cancel an order, we will attempt to notify you through the contact information you provided.

16. Optional Tools: We may provide access to third-party tools over which we have no control. You acknowledge that these tools are provided “as is” and “as available,” without any warranties or guarantees. We are not liable for any issues arising from the use of these tools. Any use of these third-party tools is at your own risk, and you should review their terms before using them.

17. Changes to Terms of Use: We may update these Terms and Conditions at any time by posting the amended version on the Website. By continuing to use the Website, you agree to be bound by the updated Terms.

18. No Relationship: These Terms do not create a partnership, joint venture, agency, or employment relationship between us and you.

19. General: If we do not enforce any term of these Terms and Conditions, it should not be seen as a waiver of that term. If any provision of these Terms is found to be invalid, it will be replaced with a provision that reflects the original intent. The remaining terms will continue to be enforceable.

20. Governing Law
    These terms and conditions are governed by the laws of New Zealand, and you agree to submit to the exclusive jurisdiction of the New Zealand Courts.

21. Contact
    If you have any questions or concerns regarding the Website or these terms and conditions, please reach out to us at contact@rioaskin.com 

Promotional Terms & Conditions

Bundle Savings
To qualify for bundle savings, you must purchase the full bundle as listed. The bundle value is based on the Recommended Retail Prices (RRP) of all included items. Bundles may be changed or removed at any time based on stock availability. This is an online-only offer, available exclusively on rioaskin.com. We reserve the right to modify, extend, or cancel this offer without notice.

“Build Your Own” Bundles allow you to select items of your choice to create a bundle with savings. The total bundle value is calculated as the sum of the individual items' RRPs. These bundles may be modified or removed at any time. This is an online-exclusive offer and available only on rioaskin.com. We reserve the right to modify, extend, or cancel this offer without notice.